TechCrunch received an anonymous tip regarding the disturbing problem on Bing after my reports last month regarding WhatsApp child exploitation image trading group chats, the third-party Google Play apps that make these groups easy to find, and how these apps ran Google and Facebook’s ad networks to make themselves and the platforms money. In the wake of those reports, WhatsApp banned more of these groups and their members, Google kicked the WhatsApp group discovery apps off Google Play and both Google and Facebook blocked the apps from running their ads, with the latter agreeing to refund advertisers. WhatsApp has an encrypted child abuse problemįollowing up on the anonymous tip, TechCrunch commissioned AntiToxin to investigate the Bing problem, which conducted research from December 30th, 2018 to January 7th, 2019 with proper legal oversight. Searches were conducted on the desktop version of Bing with “Safe Search” turned off. AntiToxin was founded last year to build technologies that protect networks against bullying, predators and other forms of abuse.
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And as the CEO of AntiToxin Technologies, I want to make it clear that we will be on the beck and call to help any company that makes this its priority.” The full report, published for the first time, can be found here and embedded below: ĪntiToxin CEO Zohar Levkovitz tells me that “Speaking as a parent, we should expect responsible technology companies to double, and even triple-down to ensure they are not adding toxicity to an already perilous online environment for children. TechCrunch provided a full list of troublesome search queries to Microsoft along with questions about how this happened. Microsoft’s chief vice president of Bing & AI Products Jordi Ribas provided this statement: “Clearly these results were unacceptable under our standards and policies and we appreciate TechCrunch making us aware. We’re focused on learning from this so we can make any other improvements needed.”īELLEVUE, WA – NOVEMBER 30: Microsoft CEO Satya Nadella (Photo by Stephen Brashear/Getty Images) We acted immediately to remove them, but we also want to prevent any other similar violations in the future. Microsoft’s spokesperson refused to disclose how many human moderators work on Bing or whether it planned to increase its staff to shore up its defenses. But they then tried to object to that line of reasoning, saying, “ I sort of get the sense that you’re saying we totally screwed up here and we’ve always been bad, and that’s clearly not the case in the historic context.” The truth is that it did totally screw up here, and the fact that it pioneered illegal imagery detection technology PhotoDNA that’s used by other tech companies doesn’t change that.
The Bing child pornography problem is another example of tech companies refusing to adequately reinvest the profits they earn into ensuring the security of their own customers and society at large.